Bad experience with Jumpline
July 27, 2007
My longtime web hosting provider, DigitalSpace.net, has recently been purchased by Jumpline. It appears so far to be a bad deal for Digital Space customers. While all of my old sites that were hosted by Digital Space are still working well (they haven’t yet gone through the Digital Space-to-Jumpline hosting transition), this site (charlesorourke.com), which had been hosted by Jumpline from the start, didn’t work well at all.
From the first minute I set up the new Jumpline account, it was a story of failures. As usual, I signed up for a yearly plan, and entered my credit card number to pay for the year in advance. The site told me that my new information (IP address, ftp account, etc.) should arrive within a few minutes. Almost a full day later, I submitted a support request asking what had happened to my information.
I got back a reply back saying they didn’t even appear to have me in the system. After going back and forth a few times, and sending them a copy of the confirmation e-mail they had sent me, they discovered that, somehow, their live signup page had sent my information (including credit card payment information) into their “development” server. That didn’t instill in me much confidence, but I was willing to give them the benefit of the doubt since they were just starting the transition.
Well, now it’s been weeks, and I’ve had nothing but poor technical support, an incredibly slow server, and then I discovered today that JSP doesn’t work. Rather than try to deal with the tech support people again, I’ve dumped Jumpline. This site is now hosted at axishost.com, and so far, so good. Everything’s nice and fast, and since I have a reseller account with them, I can host all of the rest of my sites here, and get them off of Digital Space before they go through the Jumpline transition too.
UPDATE: It turns out that JSP isn’t supported on Axishost.com either. Not a big deal — I just wanted to experiment with JSP — but when I asked Axishost how to get it set up, at least I got a response back in under a minute. Based on my previous experience with Jumpline, it would have taken hours to get the response.